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Need help with an education question or concern?

 

Student and Family Support Office

Our Student and Family Support Office is here to help parents and guardians navigate questions or concerns about their child’s education and ensure they are connected to the right support as quickly as possible.

While most questions are best addressed directly through your child’s school, we recognize that some matters may require additional support beyond the school level. The Student and Family Support Office provides families with a clear, consistent pathway for follow-up when more help is needed.

As always, we strongly encourage you to first bring your question or concerns to your child’s school and principal. If you require additional follow-up, please complete the form on this page and select one of the four categories below that best reflects your inquiry and elaborate in the Message section.

Step 1 - Call Teacher/Staff Member

Call a teacher or staff member for school-based concerns. If the concern is not resolved, contact the principal.


Step 2 - Call Principal

If the concern is not resolved by the Principal, contact the Superintendent.


Step 3 - Call Appropriate Superintendent

If the concern is not resolved by the Superintendent, contact the Chief Executive Officer's Office. 
Superintendent contact information can be found in the top right corner of your student's school website.


Step 4 - Complete Student and Family Support Inquiry, Email or Call

There are 3 ways to contact the Student and Family Support Office:

  1. Complete Inquiry Form below
  2. Call the Chief Executive Officer's Office at 519) 452-2000 Ext.20222
  3. Email: StudentAndFamilySupportOffice@tvdsb.ca 


To help us respond to your email inquiry, please provide:

  • your name and contact information
  • your child's name and school
  • a description of your question or concern
  • any steps you have already taken to try to resolve the issue


When you contact our Student and Family Support Office:

  • we will acknowledge your inquiry within two business days
  • we aim to provide an answer within five business days

Student and Family Support Inquiry

Select the type of inquiry